Legal & Compliance

Privacy & Cookie Policy

This privacy notice explains how we collect, use and protect your personal information when you interact with us as a buyer, seller, landlord, tenant, applicant, contractor or enquirer.

Contact details

Argyle Property Associates Ltd
178a High Road, Chilwell, Beeston, Nottingham, NG9 5BB
Telephone: 0115 990 2594
Email: hello@argyleproperty.co.uk

What information we collect and why

Sales, lettings and property management services. We collect and use personal information to provide estate agency and lettings services, including names and contact details, property addresses and transaction details, correspondence, viewing and offer information, and tenancy/sales progression records. Lawful basis: Contract and legitimate interests.

Identity verification and legal compliance (AML / Right to Rent). To comply with legal obligations we collect identification documents, proof of address, identity verification results, Right to Rent check records, and anti-money laundering screening outcomes (including sanctions and PEP status where applicable). Identity verification is typically carried out using third-party compliance providers. Lawful basis: Legal obligation.

Tenant referencing and financial assessment. When assessing applications we may collect date of birth, employment and income information, referencing outcomes and affordability assessments, and relevant transaction history. Credit checks and referencing are normally undertaken by third-party referencing providers; we receive summary results rather than full credit reports unless required. Lawful basis: Contract and legitimate interests.

Property maintenance and contractor coordination. For managed properties we may share limited tenant or occupier details with contractors where necessary to arrange repairs, access the property, or resolve safety/habitability issues. Lawful basis: Contract and legitimate interests.

Enquiries, valuations and marketing communications. When you make an enquiry, request a valuation, or contact us, we may collect names and contact details, property information, records of communications and marketing preferences. Marketing communications are sent only where permitted. Lawful basis: Legitimate interests and consent (for marketing).

Where we get personal information from

  • Directly from you
  • Property portals and marketing platforms
  • Referencing and compliance providers
  • Credit reference agencies
  • Publicly available sources
  • Contractors and professional advisers where relevant

How long we keep your information

  • AML and identity verification records: 5 years after the business relationship ends
  • Right to Rent records: Duration of tenancy plus 1 year
  • Tenancy and management records: 6 years after the tenancy ends
  • Sales transaction records: 6 years after completion or withdrawal
  • Enquiries and valuation requests: Up to 24 months from last interaction
  • Marketing records: Until consent is withdrawn or data is no longer required

Data is securely deleted or anonymised when no longer required.

Who we share information with

  • Identity verification and AML providers
  • Tenant referencing providers
  • Contractors and maintenance providers
  • Property portals
  • Professional advisers (e.g. solicitors, accountants)
  • Regulatory and enforcement authorities where required by law

We only share information where necessary and proportionate, and take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Your data protection rights

You have rights under UK data protection law, including the right of access, rectification, erasure, restriction of processing, objection, data portability, and the right to withdraw consent where consent applies. Requests can be made using the contact details above; we will respond within one month.

Complaints

If you are unhappy with how we handle your personal data, you can complain to us directly. You may also complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: www.ico.org.uk.

Last updated: 29 January 2026
Last Review Date: 29 January 2026
Next Review Date: 29 January 2027

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