Argyle Property Associates Ltd

Privacy Notice

This privacy notice explains how we collect, use and protect your personal information when you interact with us as a buyer, seller, landlord, tenant, applicant, contractor or enquirer.

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Contact details

Argyle Property Associates Ltd
178a High Road
Chilwell
Beeston
Nottingham
NG9 5BB

Telephone: 0115 990 2594
Email: hello@argyleproperty.co.uk

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What information we collect and why

Sales, lettings and property management services

We collect and use personal information to provide estate agency and lettings services, including:

• Names and contact details

• Property addresses and transaction details

• Correspondence and communications

• Viewing and offer information

• Tenancy and sales progression records

Lawful basis: Contract and legitimate interests

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Identity verification and legal compliance (AML / Right to Rent)

To comply with legal obligations, we collect:

• Identification documents (e.g. passport, driving licence)

• Proof of address

• Identity verification results

• Right to Rent check records

• Anti-money laundering screening outcomes (including sanctions and PEP status where applicable)

Identity verification is typically carried out using third-party compliance providers. We receive verification results and retain copies of relevant documents as required by law.

Lawful basis: Legal obligation

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Tenant referencing and financial assessment

When assessing applications, we may collect or receive:

• Date of birth

• Employment and income information

• Referencing outcomes and affordability assessments

• Transaction history relevant to the application

Credit checks and referencing are normally undertaken by third-party referencing providers. We receive summary results rather than full credit reports unless required.

Lawful basis: Contract and legitimate interests

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Property maintenance and contractor coordination

For managed properties, we may share limited tenant or occupier details with contractors where necessary to:

• Arrange repairs or maintenance

• Access the property

• Resolve safety or habitability issues

Lawful basis: Contract and legitimate interests

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Enquiries, valuations and marketing communications

When you make an enquiry, request a valuation, or contact us, we may collect:

• Names and contact details

• Property information

• Records of communications

• Marketing preferences

Service-related communications are sent where necessary to respond to your enquiry. Marketing communications are sent only where permitted. Enquiry and valuation request data is stored within our customer relationship management systems to enable follow-up, record keeping and service improvement.

Lawful basis: Legitimate interests and consent (for marketing)

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Where we get personal information from

• Directly from you

• Property portals and marketing platforms

• Referencing and compliance providers

• Credit reference agencies

• Publicly available sources

• Contractors and professional advisers where relevant

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How long we keep your information

We retain personal information only for as long as necessary:

• AML and identity verification records: 5 years after the business relationship ends

• Right to Rent records: Duration of tenancy plus 1 year

• Tenancy and management records: 6 years after the tenancy ends

• Sales transaction records: 6 years after completion or withdrawal

• Enquiries and valuation requests: Up to 24 months from last interaction

• Marketing records: Until consent is withdrawn or data is no longer required

Data is securely deleted or anonymised when no longer required.

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Who we share information with

We may share personal information with:

• Identity verification and AML providers

• Tenant referencing providers

• Contractors and maintenance providers

• Property portals

• Professional advisers (e.g. solicitors, accountants)

• Regulatory and enforcement authorities where required by law

We only share information where necessary and proportionate.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

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Your data protection rights

You have rights under UK data protection law, including:

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to object

• The right to data portability

• The right to withdraw consent (where consent applies)

Requests can be made using the contact details above. We will respond within one month.

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Complaints

If you are unhappy with how we handle your personal data, you can complain to us directly. You may also complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

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Last updated: 29 January 2026
Last Review Date: 29 January 2026
Next Review Date: 29 January 2027